Protecting your home network: What every Pulse customer should know
We’re committed to keeping you informed, safe, and confident about your internet service. Here’s what to watch for and how to verify your connection for yourself.
We’re looking out for you
Some of our customers have recently been approached with claims that their internet provider has been hacked, or that they aren’t receiving the speeds they’re paying for. In some cases, people have been asked to allow access to their home WiFi network to “verify” the issue.
We want to be clear: these claims about Pulse are false. More importantly, we want to make sure you have the knowledge to protect yourself and to know exactly what your internet service is actually doing.
Your home network is yours — PROTECT IT.
- You are never required to give anyone access to your WiFi. Your network password is private. Anyone connected to your network can see every device on it, phones, computers, smart home devices, and cameras. If you have concerns about your service, contact Pulse directly and we’ll take care of it.
- Be cautious of unsolicited claims about your internet. If someone you didn’t invite tells you your connection is compromised or slow, ask for written credentials and a callback number, then verify independently before taking any action.
- When in doubt, call us. Our team can run a proper diagnostic remotely or schedule a visit on your terms. You should never feel pressured to act on the spot.
How to check your own speeds accurately
The most empowering thing you can do is know how to run a real speed test yourself. It’s simple, and the results tell a much more accurate story than any test run on a device you don’t control.
Hardwired – Your true internet speed
Plug an Ethernet cable directly into your router and run a speed test. This isolates your actual plan speed from any wireless variables. Hardwired is always the most accurate measure.
WiFi – Convenient, but variable
WiFi results depend on signal strength, distance from your router, walls, interference, and the device you’re using. A lower number doesn’t mean your internet is slow, it may just reflect your wireless environment or device capabilities.
Understanding your WiFi bands
Most routers broadcast two separate networks: 2.4 GHz and 5 GHz. They’re designed for different jobs, and a lower speed result on one band is often completely normal and expected.
2.4 GHz – Range over speed
This band travels farther and passes through walls more easily. Best for smart home devices, far rooms, and anything that values a stable connection over raw speed.
5 GHz – Speed over range
This band is faster but has a shorter range. Best for streaming, video calls, and gaming when you’re close to your router.
Questions about your Pulse service? We’re always here. Our team will walk you through a proper test, explain every result, and make sure you feel confident about your connection — on your schedule, not anyone else’s.
