ACH Autopay Discount

Pulse customers save $5 per month on their Internet service when enrolled in Autopay using a valid checking or savings account via ACH payment.

FREQUENTLY ASKED QUESTIONS

The advertised monthly rate is a discounted price we offer when customers choose ACH (automatic bank withdrawal) Autopay. ACH Autopay reduces processing costs, and we pass those savings directly to you.

ACH stands for Automated Clearing House. It’s a secure, electronic network used for direct bank-to-bank transfers. It’s commonly used for things like direct deposit, bill payments, and online banking.

Yes. ACH payments use encrypted, regulated banking channels designed to protect customer information and prevent unauthorized access. It’s one of the most widely used and trusted payment methods in the U.S.

If you prefer not to use ACH, you can choose from several alternative payment options:

  • Credit card
  • Check by mail
  • In‑person check drop‑off with a customer service representative during business hours at Pulse’s office (815 14th St, SW Suit C240, Loveland, CO 80537)
  • In‑person check drop‑off at one of the lockboxes located at either the City of Loveland Municipal Building at 500 E. 3rd St. OR the City of Loveland Utilities Building at 200 N. Wilson Avenue

These payment options are available at the non-discounted standard monthly broadband rate.

That’s perfectly fine. You can use any of these non‑ACH payment methods, but the non-discounted standard monthly rate will apply.

  • Credit card
  • Check by mail
  • In‑person check drop‑off with a customer service representative during business hours at Pulse’s office (815 14th St, SW Suit C240, Loveland, CO 80537)
  • In‑person check drop‑off at one of the lockboxes located at either the City of Loveland Municipal Building at 500 E. 3rd St. OR the City of Loveland Utilities Building at 200 N. Wilson Avenue

You can enroll in ACH Autopay during account setup or anytime through Pulse’s customer portal. If you need help, our customer service team can guide you through the process. ACH Autopay is a recurring monthly payment that will pay your monthly Pulse bill at the discounted rate. You may cancel ACH Autopay at any time but you will no longer receive the discounted rate if you elect to do so.

Yes. Once you activate ACH Autopay, the discounted rate will begin with your next billing cycle and recurring monthly payments will continue at the discounted rate.

ACH AUTOPAY DISCOUNT TERMS AND CONDITIONS

Discount Term:
12 months

Offer Period:
Ongoing conditional discount

Customers enrolled in automatic payments (“Autopay”) using a bank account (via ACH payment) may be eligible to receive a monthly billing discount (the “ACH Discount”), subject to the following terms:

Eligibility Requirements:
Customer must be actively enrolled in Autopay using a valid checking or savings account via ACH payment. Payments made via credit card, debit card, or other non-ACH methods are not eligible for the ACH Discount. Account must remain in good standing, with no past-due balance.

Discount Application:
The ACH Discount will be applied to the monthly service charge after successful enrollment and verification of ACH Autopay. Discount will appear on the billing statement and may take up to one billing cycle to begin. Discount applies only to qualifying data services and does not apply to taxes, fees, and one-time charges. The ACH discount is valid exclusively for current residential data packages and does not apply to legacy plans or products.

Payment Authorization:
By enrolling in ACH Autopay, customer authorizes recurring electronic withdrawals from the designated bank account for the full balance due on each billing cycle. Payment dates will be determined by the billing cycle and may vary slightly due to weekends or holidays.

Failed or Reversed Payments:
If an ACH payment is declined, returned, or reversed for any reason, the ACH Discount may be removed immediately and at Pulse’s sole discretion. Accounts with failed payments may be subject to late fees, service interruption, or additional restrictions. You are responsible for all fees charged by your financial institution associated with ACH Autopay. Re-enrollment in ACH Autopay is required to restore eligibility for the discount.

Changes or Cancellation:
Customers may cancel ACH Autopay at any time; however, the ACH Discount will be removed effective immediately. Changes to the payment method (e.g., switching from ACH to debit or credit card) will result in the immediate loss of the discount.

Limitations:
Pulse reserves the right to modify, suspend, or terminate the ACH Discount program at any time with reasonable notice. Continued use of services after any notice of modification constitutes acceptance of the updated terms. The ACH Discount is non-transferable and has no cash value. May be combined with other promotional offers unless explicitly stated otherwise. Other restrictions may apply.